Consumers need to be cautious about furniture warranty scams

Many consumers have reported that they have had a fight on the furniture warranty. Some netizens said that the warranty period on the contract when they buy furniture is 3 years, and the manufacturer promises to be free of charge during the warranty period. However, when there is a problem, the manufacturer first pushes that the non-quality problem is not free of warranty, and then the free warranty is only for the furniture sheet itself, excluding parts and parts, and refuses free maintenance.

In the issue of furniture warranty, the business has different opinions, the warranty period is 1 year, 3 years or 5 years, and more promises "a few years warranty, lifetime maintenance", but rarely voluntarily inform the premise and restrictions of the free warranty. Some consumers believe that the warranty for 1 to 3 years is the lack of integrity of the business, furniture generally have to use the last four or five years to have problems, this time still have consumers to save their own money.

Not only the warranty content is limited, but also the identification of quality problems. After the furniture problems, the merchant sent people to check, the result is that the business has the final say. The cost of the quality inspection agency is not cheap. If the identification result is not a quality problem, the cost will be paid out by the consumer. If the money is not saved, the problem will not be solved.

In fact, the merchant's after-sales service has warranty terms, but due to the difference in warranty terms, or some non-standard merchants deliberately set up "traps", when problems arise, it is difficult for consumers to defend their rights.

At present, there is no uniform warranty for furniture and building materials products in the country, but consumers who purchase furniture in Beijing can enjoy the “three guarantees” service of furniture according to the “Responsibility Regulations for Repair, Replacement and Return of Furniture Products in Beijing”. The "Regulations" point out that: within 90 days from the date of delivery, serious quality problems occur, consumers can choose to return, exchange or repair; products within 180 days from the date of delivery, serious quality problems occur, you can choose to exchange Or repair.

Generally, during the one-year warranty period, the merchant will provide a free warranty for the entire furniture including parts and components. This is customary. Some companies have extended the warranty period and made corresponding changes to the contents of the warranty. Because the national or local industrial and commercial departments do not have corresponding management regulations, many businesses promise that the full warranty is often verbal and not reflected in the contract.

The quality problems of furniture products, the product itself, improper installation or improper use are difficult to define, and it is difficult to realize the consumer's after-sales rights protection. Wang Meng said that during the warranty period, if there is a problem with the quality of the product, it can be repaired or adjusted free of charge; however, if the cracking, lifting, damage, etc. need to be exchanged due to improper use, the corresponding maintenance and material costs are required. Consumers solve it themselves.

It should be noted that the furniture is not clearly marked, and the product instruction manual is not provided. When the product has quality problems, it promises that it cannot be honored. When the consumer faces the irregular furniture manufacturer, it is difficult to solve the problem through the after-sales service.

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