The arrival time has been postponed and the decoration opening has been affected.

On August 7, Mr. Liu of Yantai purchased two tons of radiation protection materials in Jinan Shuguang ray Protection Equipment Co., Ltd. (hereinafter referred to as “Shuguang Company”) in Changqing District. The other party promised to arrive before August 13, but until August. On the 17th, he received the goods. Due to the loss, Mr. Liu demanded compensation but failed to do so.

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The scheduled arrival time is delayed repeatedly

Mr. Liu’s friend wants to open a dental clinic in Yantai and ask Mr. Liu to help buy two tons of radiation protection materials. On August 7, Mr. Liu found the company in the network through the network. He told reporters that because the friend was in a hurry to open the business, Shuguang Company promised that he would definitely arrive before August 13, so he chose this company. "At the time, I also found a company in Liaocheng. The other party said that it would take about 10 days to arrive. Because it was too long, I didn't choose."

What Mr. Liu did not expect was that the goods were not delivered as scheduled. "Until the morning of the 13th, I contacted them. The other party said that it might be a logistics delay. I said that I will be able to arrive on the morning of the 14th. Let me prepare for the construction." On the morning of August 14, Mr. Liu called the unloading master and the workers. Arrived at the construction site, but waited for a morning. "I called him again. He said that he checked it. It will arrive at the latest on the 15th." However, the goods did not arrive until the morning of the 16th.


  The merchant refused to contact after the compensation

Repeated delays have caused a lot of losses for Mr. Liu. "One is that the three days have affected the normal opening of the business. Second, although the workers have not worked in these days, they still have to pay them 400 yuan." Contact the other party for compensation. "At that time, he promised compensation, so that I could contact him after receiving the goods, and I could save the logistics cost of 600 yuan. However, after receiving the goods on the 17th, I called him, but he did not pick it up." On the invoice, Mr. Liu found that the logistics company in Jinan did not receive the goods until August 14. However, since then he has repeatedly called the other party and has not been able to connect. No way, Mr. Liu called Twilight Company. "They said that they didn't know about it. The general manager who contacted me was on a business trip and was not in the company for the time being."

According to the mobile phone number provided by Mr. Liu, the reporter repeatedly called the same person. Subsequently, the reporter also dialed the mobile phone number displayed on the website of Shuguang Company. A salesperson named Wang told the reporter that the company was not aware of the matter. The company is not Shuguang. When the reporter asked where it was, the other party only called "Jinan Changqing" and did not disclose the company name.

When the reporter dialed another landline number displayed on the webpage, he found that the person was still answering. "I am just a salesman. The person you are looking for is temporarily absent." The staff member told the reporter that the delay was due. The reason is that the logistics did not arrive at the company in time. The name of the logistics company and the delivery time for picking up the goods were not clearly stated by the staff. "The goods were first sent from the company to Jinan Logistics Company and then sent to Yantai. We did not promise him compensation." According to the invoice provided by Mr. Liu, the reporter found the "Northern Express Direct Delivery" logistics company from Jinan to Yantai. It is said that it was received on August 14th, but it was unclear who sent it before.

In this regard, Shandong Quanyun Law Firm lawyer Lu Hongli said that in this case, consumers have the right to ask for compensation from the merchants. "If it is really because the logistics does not pick up the goods in time, the merchant can change the logistics company in advance to ensure the arrival date. Since the consumer has been promised, as long as the goods are not delivered on time, the merchants have certain responsibilities." Lu Hongli said that if the consumers can not contact the other party, or the other party does not compensate, they can complain to the relevant departments such as the Consumer Protection Committee.


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